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IT Support OVERVEIW: AUDIT HELP-DESK, SCHEDULED VISITS, EMERGENCY RESPONSE,


As the leading outsourced IT support provider to businesses, clients contract with us to deliver IT services that free up their staff to concentrate on what they were employed to do, instead of fixing computer problems.

Engineers on-site within two hours for Accra-Tema-based clients

  • 9-6 or 24/7 Service Desk
  • Remote server monitoring
  • Dedicated support teams
  •  ITIL best practice processes throughout Service Desk

 We've grown to become one of the most respected providers of outsourced IT support services to businesses   within the Accra-Tema metropolis

At any time, our engineers are visiting customers; they are backed up by teams of Service Desk analysts, consultants, technical specialists and project managers.
As a specialist IT support  company, the foundations of Nocheski have been supporting Microsoft-based networks on behalf of business customers.  We provide a 24/7 service and are on hand day or night, every day of the year.
Our customers get to know their dedicated Nocheski team very well.  It's Nocheski policy that customers should never have to speak to more than 6 people: their account manager, two engineers and three Service Desk Analysts.

How we can help
Because your IT systems could fail at any time, you need a reliable support partner ... someone who understands your business ... someone with the people, the skills and the processes you need ... someone who can respond immediately.
We can help by auditing your network;  monitoring your servers;  identifying, diagnosing and fixing problems remotely;  providing a fast reaction Service Desk; scheduling routine engineer visits; and providing emergency engineer response when required.
Through our Proactive Support service (with server monitoring), we monitor key metrics on your systems 24 hours a day so that issues are identified early, and resolved before they cause you problems, thus minimizing any downtime.
Our aim is for you to offload the strain and administrative burden of IT support with service contracts that provide the flexibility you demand.  The size of our team means that we can provide a qualified expert on your doorstep with the backup and support you require.  All you need do is pick up the phone ... call us on +233-22-410004.
Does this sound like a service you need?
Take a look at what we can offer to support your business:

  • Audit
  • Help desk
  • Scheduled visits
  • Emergency response
 
 
   
© 2006 Nocheski & Co Ltd.